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Terms and Conditions for PRO X STUDIOS

Last updated: 25 August 2026

1. Introduction

Welcome to PRO X STUDIOS. These Terms and Conditions govern your use of our educational web and mobile applications, which are accessible via platforms such as the Google Play Store, the Apple App Store, and our official websites. By downloading, accessing, or using our applications, you agree to be bound by these Terms.

2. Nature of the Services

PRO X STUDIOS provides digital educational tools primarily designed to assist South African learners in Grades 10 to 12. Our platforms offer:

  • Educational content adhering to the South African Curriculum and Assessment Policy Statement (CAPS).
  • Learner-initiated Artificial Intelligence (AI) tutoring and assessment-support tools.
  • Access to official South African provincial and national past question papers.

3. No Government Affiliation

PRO X STUDIOS is an independent, private software development business. We are not affiliated with, endorsed by, funded by, or connected to the South African Department of Basic Education, any provincial education departments, or any government entity.

4. Pricing and Free Content

PRO X STUDIOS is committed to accessible education. All content on our platforms that is not generated by our proprietary AI models or uniquely created by PRO X STUDIOS (including, but not limited to, official national and provincial past question papers) is made available to users completely free of charge.

5. Age Restrictions and Legal Capacity

MyPapers is intended for high-school learners. Individuals under the age of 18 ("minors") have limited capacity to enter into legally binding contracts.

  • Parental Consent: If you are under the age of 18, a parent or legal guardian must read, understand, and accept these Terms and Conditions on your behalf before you use our applications.
  • By registering for or using our applications, you represent and warrant that you are either 18 years of age or older, or that you have obtained the explicit consent of your parent or legal guardian to use the services and agree to these Terms.

6. Free Access and Premium Interactions

The Free plan currently includes up to five (5) myTutor explanations per day. Core practice features remain available without a paid subscription.

  • Free and paid usage limits are tied to the learner's account and cannot be transferred, sold, or exchanged.
  • Usage limits and model availability may be adjusted to protect service reliability and cost. Current plan benefits and billing terms are shown before purchase in the app.

7. Account Registration and Personal Information

To fully utilize the application and access premium features, users are required to create a formal account.

  • Information Collected: To create an account, we require your name or nickname and a valid email address. To better tailor our services to the learner’s specific needs, we may also ask users to complete a questionnaire regarding their subject proficiency levels.
  • POPIA Compliance: All personal information is collected, processed, and stored in accordance with the Protection of Personal Information Act (POPIA) of South Africa. We only collect data necessary to provide and improve our educational services.

8. Data Storage and Analytics

User data and interactions are securely processed and hosted on Google servers. We utilize this data strictly for analytical purposes to continuously improve our services and uniquely cater the educational experience to the learner. While personal information is governed by POPIA, any anonymized, aggregated, or non-personal analytical data generated through your use of our features remains the exclusive property of PRO X STUDIOS.

9. Payments, Subscriptions, and Third-Party Vendors

PRO X STUDIOS offers MyPapers Pro and MyPapers Max as monthly auto-renewing subscriptions for ongoing access to the benefits displayed before purchase.

  • Payment Processing: Android in-app subscriptions are processed by Google Play. PayFast, and where offered Ozow, process eligible web or alternative-billing payments. For payment verification purposes, we may require users to provide their official first and last names.
  • Auto-Renewal: Payment will be charged to your chosen payment method at confirmation of purchase. Subscriptions automatically renew unless auto-renew is turned off or the subscription is canceled before the end of the current billing period.
  • Third-Party Data Collection: Third-party payment vendors may collect additional financial and personal information governed by their own privacy policies. PRO X STUDIOS does not store your credit card or sensitive banking details on our servers.

10. Cancellation and Refund Policy

  • Cancellations: Users may cancel their subscription at any time through their account settings or the respective app store account management page. The cancellation will take effect at the end of the current paid billing cycle, and users will retain full access to all premium features until that expiration date.
  • Refunds: Refund eligibility is determined by the payment provider's policy and applicable law. Billing errors should be reported through the provider used for the purchase or to MyPapers support.

11. AI Educational Aid Disclaimer

The Artificial Intelligence (AI) features provided within the PRO X STUDIOS applications are intended solely as educational aids and supplementary tutoring tools.

  • No Guarantee of Outcomes: PRO X STUDIOS makes no guarantees regarding academic performance, grades, or assessment outcomes resulting from the use of our applications.
  • Limitation of Liability: PRO X STUDIOS, including its directors, employees, and affiliates, shall not be held liable for any direct or indirect consequences arising from the use of our app. This includes, but is not limited to, academic penalties (such as those related to plagiarism), school disciplinary actions, or any impacts on the user's mental, emotional, or physical well-being.

12. Acceptable Use and Third-Party AI Policies

Our learner-initiated AI features use OpenRouter to route requests to selected model providers. MyPapers applies a per-request restriction that denies routing to providers that collect learner prompt content for training or non-transient retention.

  • Users are strictly prohibited from submitting prompts that violate these third-party rules, including but not limited to: generating hate speech, requesting explicit content, attempting to bypass or "jailbreak" the AI's safety protocols, or using the AI for illegal activities.
  • PRO X STUDIOS reserves the right to suspend or terminate any account that violates these acceptable use policies.

13. Intellectual Property Rights

The PRO X STUDIOS applications, including but not limited to their original code, design, branding, logos, proprietary Artificial Intelligence (AI) structures, and unique interactive features, are the exclusive property of PRO X STUDIOS and are protected by South African and international copyright, trademark, and intellectual property laws.

  • Public Domain Content: PRO X STUDIOS explicitly does not claim ownership of official national or provincial past examination papers. These documents remain the property of the South African Department of Basic Education (DBE) or the respective provincial departments and are distributed on our platforms as free, public domain educational resources.

14. User Conduct and Content Sharing

Currently, PRO X STUDIOS does not support direct peer-to-peer communication, messaging, or community forums within the application.

  • Users may utilize the built-in "Share" functionality to export or share specific educational problems or app content externally.
  • You agree not to use this sharing functionality to distribute spam, malicious links, or any content that is unlawful, defamatory, or harmful.

15. Anti-Scraping and Unauthorized Access Penalty

To protect the integrity of our platform and our proprietary AI database, you are strictly prohibited from using any automated software, bots, spiders, scrapers, or similar data-gathering tools to access, copy, or monitor any portion of the PRO X STUDIOS applications or websites.

  • Penalty Clause: Should PRO X STUDIOS determine that you have engaged in unauthorized scraping, data mining, or content theft (including but not limited to copying our proprietary code or mirroring our services on a third-party site), PRO X STUDIOS reserves the right to immediately terminate your access. Furthermore, you agree that PRO X STUDIOS may assess, and you will be legally obligated to pay, a penalty of R12,000 (Twelve Thousand South African Rands) per day for every day such unauthorized activity occurs. This penalty is in addition to any other legal remedies or damages PRO X STUDIOS may pursue under South African law.

16. Disclaimer of Warranties ("As Is")

The PRO X STUDIOS applications and all associated services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. We do not warrant that the AI tools will always be 100% accurate, uninterrupted, or error-free.

17. Limitation of Liability and Indemnification

To the maximum extent permitted by applicable South African law, PRO X STUDIOS, its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use the services.

  • Academic Liability Shield: You expressly agree that PRO X STUDIOS cannot be held legally or financially responsible for poor academic performance, failed examinations, or disciplinary actions taken by educational institutions against a learner.
  • Indemnification: You agree to indemnify, defend, and hold harmless PRO X STUDIOS from any claims, losses, liability, damages, or costs (including legal fees) arising from your violation of these Terms or your misuse of the applications.

18. Account Deletion and Data Retention

Users have the right to request the permanent deletion of their account and associated personal data at any time.

  • Upon receiving an account deletion request, PRO X STUDIOS will deactivate the account and initiate the removal of your personal information from our active Google servers.
  • Certain transaction, fraud-prevention, security, legal-hold, backup, and deletion-audit records may be retained only for as long as reasonably necessary for the applicable purpose. Retention exceptions are documented and access is restricted.
  • Deletion requests require account-ownership verification. Active account data is deleted or anonymised without unreasonable delay after verification, and the requester is notified on completion.
  • Homework photos uploaded to myTutor are temporary inputs. Raw uploads are scheduled for automatic deletion within seven days, while the associated conversation may retain the learner's text, tutor response, and limited attachment metadata.